Accessing Your Secure Client Portal

Your secure portal allows you to:

• Complete your intake forms
• Upload required documents
• View or schedule appointments
• Send and receive HIPAAsecure messages
• Access invoices and receipts
• Download ESA/PSA documentation once issued
• Update your contact information

After completing your contact form, you will receive an email titled: “Your Client Portal Access Link” This email contains a secure login link.

The link takes you directly to your portal. Your portal uses password login. Please use your email address and the password you may have created to access your portal.

Once inside, you will see any required forms (e.g., Client History Form, Client Information Form, Emergency and Other Contacts Form, Consent for Services, Notice of Privacy Practices, Payment Authorization Form, Release of Information, etc.) under “Documents” or “ToDo Items.” Please complete these before your appointment. Please note you will be unable to schedule your appointment until you complete required forms and your payment has been received and processed.

You can bookmark the portal page for future access. 

• Check your spam, junk, or promotions folder
• Search your inbox for: “portal,” “intake,” “Care Haven Pets,” or “secure link”
• Make sure you are checking the same email you used during booking

If your link has expired, simply click “Resend Link” on the login page or contact us.

If you booked with a different email than the one you’re checking, the portal will not recognize you. Contact us to update your email if needed.

Try:

• Refreshing the page
• Switching to another browser (Chrome, Safari, Edge)
• Restarting your device
• Ensuring your internet connection is stable

Your portal is fully HIPAAcompliant and uses encrypted technology to protect your information. To keep your data secure:

• Use a private device (not a work computer)
• Avoid public WiFi
• Do not share your login link with anyone
• Log out when finished