Payment & Scheduling
At Care Haven Pets, LLC, we believe in a clear, secure, and stress-free process for accessing your ESA or PSA evaluation, therapy sessions, and PSA training. This page explains exactly how payment works, when payment is required, and how scheduling is completed through your secure client portal.
Payment Policy
(Required Before All Services)
To protect your appointment time and ensure smooth scheduling, all services must be paid in advance. This includes:
- ESA clinical evaluations
- PSA clinical evaluations
- Followup therapy sessions
- Selfpaced PSA training
- Documentation services (e.g., thirdparty verification, wet signatures)
Your appointment is not confirmed until payment has been received.
Why We Require Advance Payment
- Ensures your clinician’s time is reserved exclusively for you
- Reduces No shows and delays in care
- Allows us to begin reviewing your intake forms and preparing for your evaluation
- Supports a smooth, efficient workflow for both clients and clinicians
How Payment Works
1. Complete Your Intake Forms
Intake Forms can be found on this website or in your portal.
- Your intake questionnaire
- Consent forms
- Any required documentation
2. Complete Your Payment
Once your intake forms are completed and you can complete your payment. A securte link to the calendar will be emailed to you immediately after your payment has been initiated where you can schedule your time for the evaluation and/or any other service(s) and credentials for Portal Access as well.
- Your ESA or PSA evaluation
- Therapy sessions
- PSA training
- Additional services
3. Appointment Approval
After payment is received:
- Your appointment request is reviewed
- Your clinician confirms your session
- You receive a confirmation email with your appointment details
If payment is not received, the appointment will remain unconfirmed and may be released to another client.
Scheduling Your Appointment
All scheduling is completed through your secure client portal.
How Scheduling Works
- How Scheduling Works
- Submit your intake forms
- Pay for your service
- Select an available appointment time
- Receive confirmation once payment is verified
Rescheduling
You may request to reschedule through the portal. Rescheduling is subject to availability and must follow the cancellation policy outlined in your informed consent.
Secure Payments
All payments are processed through HIPAAcompliant, encrypted systems. We never store your full payment information on our servers.
- Accepted payment methods may include:
- Credit/debit cards
- HSA/FSA cards (when applicable)
- Secure online payment links
Need Help With Payment or Scheduling?
We’re here to support you.
Email:
[email protected]
Mail:
250 Georgia Avenue E #39, Fayetteville, GA 30214
Hours:
Monday–Sunday, 9:00 AM – 9:00 PM EST