Our Evaluations are Conducted by Licensed Mental Health Professionals (LMHPs)

Payment & Scheduling

At Care Haven Pets, LLC, we believe in a clear, secure, and stress-free process for accessing your ESA or PSA evaluation, therapy sessions, and PSA training. This page explains exactly how payment works, when payment is required, and how scheduling is completed through your secure client portal.

Payment Policy

(Required Before All Services)

To protect your appointment time and ensure smooth scheduling, all services must be paid in advance. This includes:

  • ESA clinical evaluations
  • PSA clinical evaluations
  • Followup therapy sessions
  • Selfpaced PSA training
  • Documentation services (e.g., thirdparty verification, wet signatures)

Your appointment is not confirmed until payment has been received.

Why We Require Advance Payment

  • Ensures your clinician’s time is reserved exclusively for you
  • Reduces Noshows and delays in care
  • Allows us to begin reviewing your intake forms and preparing for your evaluation
  • Supports a smooth, efficient workflow for both clients and clinicians

How Payment Works

1. Complete Your Intake Forms

After submitting your contact form or booking request, you will receive a secure portal invitation. Inside the portal, you will complete:

  • Your intake questionnaire
  • Consent forms
  • Any required documentation

2. Receive Your Payment Request

Once your intake forms are submitted, you will receive a secure payment link through the portal. This link allows you to pay for:

  • Your ESA or PSA evaluation
  • Therapy sessions
  • PSA training
  • Additional services

3. Appointment Approval

After payment is received:

  • Your appointment request is reviewed
  • Your clinician confirms your session
  • You receive a confirmation email with your appointment details

If payment is not received, the appointment will remain unconfirmed and may be released to another client.

Scheduling Your Appointment

All scheduling is completed through your secure client portal.

How Scheduling Works

  • How Scheduling Works
  • Submit your intake forms
  • Pay for your service
  • Select an available appointment time
  • Receive confirmation once payment is verified

Rescheduling

You may request to reschedule through the portal. Rescheduling is subject to availability and must follow the cancellation policy outlined in your informed consent.

Refunds & Cancellations

All scheduling is completed through your secure client portal.

Clinical Evaluations

If your consultation does not result in the issuance of an ESA or PSA letter, or if you are unsatisfied with your experience, you may request a 100% refund within 60 days.

Housing Rejection Policy

If a housing provider improperly rejects a valid ESA/PSA letter, our compliance team will assist you. If the letter is still not accepted after documented goodfaith efforts, you may be eligible for a refund of your consultation fee.

PSA Training

All PSA training registrations (selfpaced or clinicianguided) are nonrefundable due to immediate access to training materials and fixed program costs.

Secure Payments

All payments are processed through HIPAAcompliant, encrypted systems. We never store your full payment information on our servers.

  • Accepted payment methods may include:
  • Credit/debit cards
  • HSA/FSA cards (when applicable)
  • Secure online payment links

Need Help With Payment or Scheduling?

We’re here to support you.

Email:
[email protected]

Mail:
250 Georgia Avenue E #39, Fayetteville, GA 30214 

Hours:
Monday–Sunday, 9:00 AM – 9:00 PM EST